3 Days Money Back Guarantee
All merchandise sold by aticue.com are guaranteed to be genuine, in new condition and monitored by a very careful quality control. All products offered by Aticuedecor are protected by a 3 Days Full Satisfaction Policy which guarantees a full refund or product exchange if in unused conditions.
If you are not satisfied with an item that you have purchased, you are required to inform us on the same day of receiving the product and courier it within 3 days of receiving the delivery for :
- A full refund of the purchase price or a store credit for the equivalent amount
- A product exchange
- If you choose refund of the purchase price, we will refund it within 2 working days.(working days means Monday to Friday and does not include public holidays) after receiving the returned item.
The product must comply with the following conditions:
- The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit.
- “New and unused” means that there are no scratches, marks, or blemishes on the item.
- There are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way.
- We cannot accept a return of any item with any indication that it has been used.
- It is advised that the return packets should be strongly and adequately packaged so that there is no damage to the product during transit.
The customer should send the product through a reputed courier service (if returned by courier)
Damaged / Defective Item Policy
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